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Customer Satisfaction Survey

CSS 2026

Transwater Customer Satisfaction Survey

"*" indicates required fields

Step 1 of 8 – Pg1

12%
This field is for validation purposes and should be left unchanged.

Dear Valued Partners,

We seek a few minutes of your valuable time to complete this survey on our products and services provided to you and your esteemed company. Your input will be used to further enhance our services.

All responses provided including any personal information will be treated and kept strictly confidential.

Yours faithfully,
Management of Transwater


Document No. :TA/TT-F-CC-01/16

Please describe your primary job function.*

How many years of service have you been with your current organization?*

No. of years dealing with Transwater directly or indirectly?*

1. SALES AND APPLICATION (PRODUCT)

Please tick if it is not related to you.
1.1. Our promptness and responsiveness in handling your inquiries / proposals / bids.*
1.2. Our level of knowledge and expertise about the products and services.*
1.3. How frequent does our sales team visit your company?*

2. ORDER / POST-ORDER ACTIVITIES

2.1. Our timeliness in acknowledging your purchase orders.*
2.2. Our submission of progress report (on monthly basis/per project requirement).*
2.3. Our update on procurement schedule/tracking (on a monthly basis/per project requirement).*
2.4. Our timeliness and quality of our project document updating/reporting.*
2.5. Our actual delivery against our delivery commitment in the quotation.*

Seem are our delivery is unsatisfactory, please help us to improve by answering additional below.

2.5.a. Were you being informed on the delayed of our delivery system?*
2.5.b. Were you satisfied with our mitigation efforts?*
2.6. Our submission of our documentation (Vendor Data Requirement and final VDR), if applicable*
2.7. Our submission of Technical Query/Change Notice to notify the change of scope of work with schedule/cost impact conducted in a professional manner.*
2.8. Our progress of milestone claim – Timely issuance of invoice complete with supporting document.*
Do you analyse vendor's overall performance?*
Max. file size: 512 MB.

3. QUALITY

3.1. The quality and reliability of our products and services.*
3.1.a. The overall quality requirement meet the project KPI, if applicable.*
3.2. The promptness and responsiveness in handling any quality issue.*
3.3. The response time in handling Material Discrepancies Report, if applicable.*

4. FIELD / TURNAROUND / COMMISIONING SERVICES

4.1. Service team is punctual at site for job execution.*
4.2. Service team is fully equipped with the necessary tools & equipment for the job execution*
4.3. How would you rate the overall performance of our services?*

5. HEALTH, SAFETY AND ENVIRONMENT

Please tick if it is not related to you.
5.1. Our overall performance on HSE communication and participation in project execution (pre, during and post project execution)*
5.2. Our promptness in resolving HSE issues e.g. HSE Violation, incident, audit finding, workplace inspection.*
5.3. Our Project Management Team and HSE team participation/involvement towards your HSE programmes.*

6. GENERAL

6.1. How would you rate our product/project/engineer/manager?*
6.2. How would you rate the overall performance of Transwater?*

7. COMMENTS AND EXPECTATIONS

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    Engineers of Integrated Solutions

    Transwater API Sdn Bhd (198601008320)

    35, Jalan Pengacara U1/48,
    Temasya Industrial Park,
    Seksyen U1, 40150 Shah Alam,
    Selangor D.E., Malaysia

    T
    (+6) 03 5569 1155
    E
    enquiry@transwater.com.my
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