Customer Satisfaction Survey

Full Name

Phone No.

Working Email

Company Name

Department

Project/ Product/ Sales/ Service Name

Project Duration (if applicable)

Please describe your primary job function. Select your primary jobCorporate EngineeringCorporate ManagementPlant MaintenancePlant EngineeringPlant OperationPlant ManagementProject EngineeringPurchasingSales/MarketingOther

How many years of service have you been with your current organization? Select your service yearLess than 3 years3-5 years6-10 yearsMore than 10 yearsOther

How many of years have you dealing with Transwater directly or indirectly? Select your years of dealing with TranswaterLess than 3 years3-5 years6-10 yearsMore than 10 yearsOther

Our promptness and responsiveness in handling your inquiries/proposals/bids. 12345

Comments

Our level of knowledge and expertise about the products and services. 12345

Comments

How frequent does our sales team visit your company? Select your visit frequencyOnce a monthOnce in 3 monthsOnce in 6 monthsSeldom or Never

Our timeliness in acknowledging your purchase orders. 12345

Comments

Our submission of progress report (on a monthly basis/per project requirement). 12345

Comments

Our update on procurement schedule/tracking (on a monthly basis/per project requirement). 12345

Comments

Our timeliness and quality of our project document updating/reporting. 12345

Comments

Our actual delivery against our delivery commitment in the quotation. 12345

Comments

Were you being informed of the delay in our delivery system? YesNo

Were you satisfied with our mitigation efforts? YesNo

Our submission of our documentation (Vendor Data Requirement and final VDR (if applicable) 12345

Comments

Our submission of Technical Query/Change Notice to notify the change of scope of work with schedule/cost impact conducted in a professional manner. 12345

Comments

Our progress of milestone claim - Timely issuance of invoice complete with supporting documents (if applicable) 12345

Comments

The quality and reliability of our products and services. 12345

Comments

The overall quality requirement meet the project KPI (if applicable) YesNoNot Applicable

Comments

The promptness and responsiveness in handling any quality issue. YesNoNot Applicable

Comments

The response time in handling Material Discrepancies Report (if applicable) YesNoNot Applicable

Comments

Service team is punctual at the site for job execution. 12345

Comments

Service team is fully equipped with the necessary tools & equipment for the job execution. 12345

Comments

How would you rate the overall performance of our services? 12345

Comments

Our overall performance on HSE communication and participation in project execution (pre, during and post project execution) 12345

Comments

Our promptness in resolving HSE issues e.g. HSE Violation, incident, audit finding, workplace inspection. 12345

Comments

Our Project Management Team and HSE team participation/involvement towards your HSE programmes. 12345

Comments

How would you rate our product/project/engineer/manager? 12345

Comments

How would you rate the overall performance of Transwater? 12345

Comments

Please provide your suggestions for future improvement.